General Questions:

How do I reserve my date?

Your date is officially reserved once a contract is signed and a deposit is received. We are unable to hold dates or guarantee availability without confirmation​.​

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Do you accept last minute orders?

Sweethearts cakes are handcrafted and scheduled carefully to ensure quality and consistency. Because of this, availability for last-minute orders are limited. Orders placed with limited notice are subject to: ​​

• Limited designs and flavor availability

• A rush fee —applied at Sweethearts' discretion​

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What are your recommended lead time?​

• Wedding cakes: 6-12 months in advanced 

• Celebration cakes: As soon as possible 

• Last- minute requests: Reviewed case-by-case 

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​Do you make vegan, dairy-free, gluten-free, or nut-free cakes?

We offer a curated selection of gluten- free cakes that are developed with the same care and flavor-forward approach as our traditional recipes. At this time, we do not offer vegan, egg-free, dairy-free or sugar-free cakes. Sweethearts is not a nut-free facility, and we cannot guarantee the absence of allergens. 

For events with multiple dietary needs, we often recommend pairing a smaller specialty cake that meets specific restrictions with a larger traditional cake. 

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Do you have a catalog with additional samples, sizes, and photographs?

Because all Sweethearts cakes are custom, we do not offer a traditional catalog. Our gallery and social media platforms showcase a wide range of past and current work. Select designs may also be viewed during consultations. 

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Can I cancel my order?

• Cancellations within 24 hours of confirmation are eligible for a 100% refund

• Cancellations after 24 hours are eligible for a 50% refund

• Orders may not be canceled within 72 hours of the confirmed pickup date

**All cancellation requests must be submitted via email.

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Can I reschedule my order?

• More than 2 months’ notice: no rescheduling fee

• Less than 1 month’s notice: 20% rescheduling fee

• Less than 2 weeks’ notice: 30% rescheduling fee

**Rescheduled dates are subject to availability and cannot be guaranteed. Orders cannot be rescheduled with less than 1 week’s notice, as ingredients and production time have already been allocated.

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Wedding Cakes:

When should I book my wedding cake?

We recommend booking six months to one year in advance, especially during peak wedding seasons. Early booking allows time for design development, tastings, and thoughtful execution.

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Do you offer tastings and consultations for weddings?

Yes, wedding tasting and consultations are offered by appointment and are designed to be guided, intentional experiences. Availability varies by season and project scope. Tastings are typically reserved for couples who have submitted an inquiry and are actively considering booking Sweethearts.

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What is a groom's cake?

A groom's cake is a secondary cake that highlights a more personal or playful side of the groom — often through flavor or design. It may also serve as an additional dessert option for larger weddings. While typically smaller, groom's cake can be just as intricate as the main cake. Feasibility is discussed during planning. ​

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